Privacy Policy – Repm8

Repm8 (“Repm8”, “we”, “us”, or “our”) respects your privacy and is committed to protecting your personal data. This Privacy Policy explains how we collect, use, store, and share information when you use the Repm8 mobile applications, websites, and related services (collectively, the “Services”).

This Privacy Policy applies to all users of the Services, including trainers and customers. By using the Services, you acknowledge that you have read and understood this Privacy Policy.

1. Information We Collect

a) Information you provide
Depending on how you use the Services, we may collect information that you provide to us, including your name, email address, account information, and profile information. For customers this may include fitness-related data such as age, height, weight, and workout preferences. For trainers this may include professional information, training content, and profile details.

We may also collect communications you send to us, such as support requests or feedback. Providing certain information may be necessary to access particular features of the Services.

b) Automatically collected information
When you use the Services, we may automatically collect certain device and usage information, including device type, operating system, app version, device identifiers, IP address, approximate location, and information about how you interact with the Services (such as features used and session duration). We may also collect analytics data and crash or performance logs.

This information helps us operate, maintain, and improve the Services.

c) Payments and purchases
Purchases, subscriptions, or other payments made through the Services may be processed by third-party payment providers including Apple App Store, Google Play, and Stripe.

Repm8 does not receive or store your full payment card details. We may receive limited transaction information such as subscription status, purchase confirmation, and product identifiers in order to manage access to paid features and provide customer support.

2. How We Use Your Information

We may use your information to:
- Provide, operate, and maintain the Services
- Personalize workouts, training content, and app functionality
- Manage subscriptions, purchases, and payments
- Communicate with you regarding your account, purchases, updates, or service-related information
- Improve the functionality, performance, and user experience of the Services
- Monitor usage, detect fraud, abuse, or technical issues
- Comply with legal and regulatory obligations

3. Marketing Communications

We may send service-related communications such as account notifications, purchase confirmations, security notices, or important updates about the Services.

Where permitted by law, we may also send marketing communications relating to Repm8 products, services, or updates. You may unsubscribe from marketing communications at any time using the unsubscribe link in the communication or by contacting support.

4. Legal Bases for Processing (GDPR)

If you are located in the United Kingdom, the European Economic Area, or Switzerland, we process personal data under one or more of the following legal bases:
- Contract – where processing is necessary to provide the Services you request
- Consent – where you have given permission (for example, certain marketing communications)
- Legitimate interests – including improving the Services, analytics, security, and fraud prevention
- Legal obligation – where processing is required to comply with applicable laws

Where processing is based on consent, you may withdraw that consent at any time.

5. Data Sharing and Disclosure

We may share information with trusted service providers that assist us in operating the Services, such as providers of infrastructure, analytics, payment processing, email delivery, and customer support.

We may also share information with app stores or payment processors as necessary to manage purchases and subscriptions.

We may disclose information where required by law, regulation, or legal process, or where necessary to protect the rights, safety, or security of Repm8, its users, or others.

If Repm8 is involved in a merger, acquisition, financing, restructuring, bankruptcy, or sale of assets, user information may be transferred as part of that transaction.

Service providers are permitted to use personal data only to perform services on our behalf and must protect it appropriately.

6. Analytics

We may use analytics tools to better understand how users interact with the Services and to improve functionality and performance.

The Services do not display third-party advertisements.

7. International Data Transfers

Data may be processed or stored in countries outside the United Kingdom or European Economic Area. Where this occurs, Repm8 will ensure that all transfers are conducted in compliance with applicable data protection laws, including the GDPR, and that appropriate safeguards are in place.

8. Data Retention

We retain personal data only for as long as necessary to provide the Services, fulfill the purposes described in this Privacy Policy, comply with legal obligations, resolve disputes, and enforce our agreements.

When personal data is no longer required, it will be securely deleted or anonymised.

9. Your Rights

Depending on your location, you may have rights regarding your personal data, including the right to:
- Access the personal data we hold about you
- Request correction of inaccurate information
- Request deletion of your data
- Restrict or object to certain processing
- Request data portability
- Withdraw consent where processing is based on consent

You may also have the right to lodge a complaint with a relevant data protection authority.

You may request access, correction, or deletion of your data by contacting us using the details provided below.

10. Service Changes and Availability

We may modify, suspend, or discontinue any part of the Services at any time. If this occurs, certain data or features associated with the Services may no longer be available.

11. Children’s Privacy

The Services are not intended for children under the age of 13, and we do not knowingly collect personal data from children under 13. If we become aware that such data has been collected, we will delete it promptly.

12. Security

We use reasonable technical and organisational safeguards designed to protect personal data from unauthorized access, disclosure, or loss. However, no method of data transmission or storage is completely secure, and we cannot guarantee absolute security.

13. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted within the Services or on our website, and the “Last updated” date will be revised. Continued use of the Services after changes become effective constitutes acceptance of the updated policy.